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RIM - Service Desk Services

Accel’s RIMS – Servicedesk services provide technical support to any employee of an enterprise and can work as an extension of the enterprises’ internal service desk. Accel’s RIMS- Servicedesk services given IT departments the freedom to focus on their core work, while letting Accel’s managed all service requests.

Accel RIMS- Servicedesk brings a full range of services that includes complete incident and problem lifecycle management, with trouble ticketing, with phone and email support include that is primarily targeted at:

  • Enabling IT to focus on it’s core activities by outsourcing L1 support activities
  • Improving end-user productivity by use of knowledge base
  • Reduce number of issues and disruption to business due to IT related issues over a period of time
  • Standards based service desk, enabling improved customer experience

Accel’s RIMS- Servicedesk services are very flexible in provisioning of technical support for an enterprises’ IT related requirements or needs. The RIMS-ServiceDesk services can provision multiple options including a single point of contact for phone support, customer assistance, routing, monitoring, call logging, and call management.

Accel’s vast knowledge in system infrastructure management and operational expertise in resolving various customer support needs and 24x7 operations that ITIL aligned, ensures that customer’s support needs and expectations are met, every single time.

Accel’s RIMS-Servicedesk Services gives to a customer’s existing IT department, access to global experience in providing IT technical helpdesk support services and ensure service level impove and end-user satisfaction increases overtime.

Accel’s RIMS-Servicedesk services are designed with au understanding and assessment of the customer existing requirements and in line with their operational policies. Constant reassessment and improvement is initiated based on the statistical information regularly gathered via the service desk tool and analysis of historical data.

Accel’s RIMS-Servicesdesk End to end IT help desk support capabilities include the support of six different IT-related problems. Accel provides L1 , L2, L3, & L4 (principal) support for most of the common problems faced by end users in an organization experience.