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Firewall Monitoring
Status Monitoring
  • Firewall interface status (Up/Down)
Performance Monitoring
  • Utilization (Input/Output traffic)
  • Errors on the Interface (Input/Output errors)
  • Packet discards on the interface (Input/Output discards)
  • CPU utilization (Five minutes average utilization)
  • Memory utilization (Free and total memory)
Event Monitoring and Correlation
  • Monitor logs and correlated security events for attempts at intrusion
  • Escalate to defined security groups at affinity
  • Work with the client’s security team, to respond to intrusions
  • Configure – Interfaces, Conduits, NAT, DMZ, Access Lists, VPN
  • Configuration Backups
  • Monitor/Analyze and fix problems due to memory and CPU utilization and errors
Problem Management
  • Monitor, record, classify and resolve problems
  • Carry out comprehensive problem analysis and ensure resolution on time
  • Incident management Notification of intrusion alerts
  • Response to incidents in tandem with the client’s security team
Change Management
  • Identify, record, classify and implement changes on the firewall on a need basis
  • All changes will be executed after an approval of the downtime is given by client
Vendor Management
  • Coordinate with vendors for hardware installation and upgrades and support failures