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RIM - Management Services

IT teams within enterprises are constantly facing an uphill battle with changing technologies, skill upgrades, key resource retention, across the world. While newer technologies are coming in,causing enterprise-wide implementations,older mission critical technologies still need to be supported regularly.

All this leads to a frighteningly heterogeneous environment, with multiple points of failure.

And failures happen. Regularly and in spite of heroic attempts by IT teams to maintain, manage equipments and support end-users. All these failures result in significant loss of revenue to enterprises directly or indirectly.

Accel’s RIMS – Management services, takes IT infrastructure management to the next level and works as a seamless extension to a customer’s internal IT organization. Accel’s RIM- Management services, allows a customer’s internal IT team to leverage the expertise of Accel’s L2, L3 engineers and subject matter experts in various technologies including – Windows, Java and other Open Source technologies, Oracle, SUN Solaris, Unix – to name a few to fix problems and find resolutions to IT infrastructure specialist issues.

Accel’s RIMS- Management services can be availed as a standalone set of services and also as in conjunction with Accel’s RIMS – Monitoring services, bundled with the Centralized service desk option to provide an complete, end-to-end ITIL framework based service delivery mechanism that compliments and supplements ANY enterprises’ IT capabilities.

Accel’s RIMS – Management services comprises of a full range of services which is primarily targeted at

  • Problem identification and Resolutions, with RCA & RCCA
  • End-to-end SLA management – including creation of SLA’s, monitoring the same and ensuring compliance – for internal and external vendors
  • Setting up IT policies and ensure compliance of the same across the organization
  • Improve IT service delivery overtime by developing SOPs for critical processes and automating the same over time
  • Align the overall organization using ITIL to improve end-user experience with IT

Accel’s provides all these services via the Managed Services Operations Center, a global command center running 24x7 operations for monitoring and management of customer’s IT infrastructure, globally.