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RIM - Monitoring Services

Monitoring of mission critical IT infrastructure represents a major issue for organizations and is especially very critical for companies that operate across a number of different offices and have a heterogeneous IT landscape.

Additionally, in todays economic scenario, where IT is under pressure to extract maximum bang from the buck, capacity monitoring is also fast emerging as another critical area of concern. Accel’s Remote monitoring services, is specially aligned to manage this two major, critical components of any customer’s infrastructure that includes – availability and capacity monitoring, vendor monitoring, SLA violation monitoring, on a 24x7 basis.

Accel’s managed services operations center (MSOC) has invested in state of the art people, infrastructure, systems and processes to provide complete transparency into usage patterns of a customer’s IT infrastructure that includes – servers, storage, networking components, networks, security components and application ecosystems. Accel’s RIMS – Monitoring services is comprised of a full range of services which is primarily targeted at

  • Proactive monitoring of the issues in IT Infrastructure
  • Setting and analysis of thresholds, with appropriate alerting mechanism
  • Minimize the Damage caused due to unplanned disruptions
  • Maximum end-user experience by improving SLA’s over a period of time
  • Improved planning and forecasting of IT infrastructure overall

Accel’s RIMS – Monitoring services acts as a single point of contact for monitoring all of a customer’s IT infrastructure including – Servers, Storage, Networks, Application and System software across a distributed environment.

Accel’s vast knowledge in system infrastructure management and operational expertise in resolving various customer support needs and 24x7 operations that ITIL aligned, ensures that customer’s always have an insight into the workings of their systems, wherever it might be and at any-time of day or night.

Accel’s RIMS – Monitoring services come with customized options for various service windows and multiple add-on component services for management too. Typical Service deliverables include:

  • L1 monitoring of entire IT landscape under monitoring
  • One-time configurations and setups of threshold
  • Automated alarm on threshold violations using email, sms, etc…
  • Centralized service desk for incident and problem management – with option to use additional services such as SLA compliance, Vendor coordination, etc…
  • Monthly reports on availability, capacity usage, number of incidents/problems raised and resolution time taken