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Home Managed Services RIM Services Operating System Management
Operating System Management
Monitoring
Device Status Monitoring
  • Server availability status
  • Network interface status (Up/Down)
Performance Monitoring
  • Network Interface Utilization (Input/Output traffic)
  • CPU utilization
  • Physical Memory utilization (Free and total memory)
  • Disk space (Free and total disk space)
Incident Monitoring
  • Fix disk space problems by backing up (If required) and deleting
  • Threshold alerts
Disk Monitoring
  • Fix disk space problems by backing up (If required) and deleting
Log Monitoring
  • Monitor system logs to report and provide fixes to errors
Management
Incident Management
  • Monitor, record, classify and resolve operating system problems
  • Incident validation, classification and remediation
Problem Management
  • Carry out comprehensive problem analysis and root cause reports
  • Start/Stop services/process and restart servers to provide workarounds
Change Management
  • Identify, record, classify and implement changes on the OS on a need basis
  • All changes will be executed after an approval from the customer