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Managed Security Services

Monitoring and Day-to-day Activities

  • Monitoring of Firewall, number of concurrent connections, firewall services status, firewall VPN status.
  • Monitoring security devices for critical performance parameters for firewall, proxy regularly and raise tickets for critical alerts and resolve as per the agreed SLA

Configuration, Troubleshooting and Administration

  • Configuration of security policies for security infrastructure using proper change management process.
  • Security policy rule-based administration & backups
  • Periodic review & analysis of all security policies & take corrective actions like add/delete/modify security policies for minimizing the risk level.
  • Proactively updating & configuring Security Device signatures
  • Ensuring log switching and housekeeping of security devices logs & maintaining adequate disk space on the security devices.
  • Periodic Vulnerability Assessments to be carried out to ensure secure environment
  • Use of proper zoning architecture with periodic review of all policies as well.
  • Quarterly process of reviewing dead firewall(zero hit) and network rules to optimize performance
  • Configuration and management of various security devices and apps like HIPS, NIPS etc

Firewall Management

  • Changing firewall rule base, Changing system and/or group definitions
  • Policy Optimization and Cleanup
  • Changing the authentication configuration established at the user, client, and session levels, Changing the network routing tables and ACLs
  • Firewall security policy administration, Changing system back-up schedule Changes to system alerts, monitoring, and logging functions

AV (Antivirus) Management

  • Customer can deploy Antivirus agents (Customer selected Enterprise Edition End Points) on all Windows Servers. These agents will be configured to update virus definition/signature, once every day.
  • If customer requires Antivirus agents to be disabled due to application dependencies, incidents due to Virus impact will be exempted from SLA calculation. Managed & Unmanaged options should be mentioned as some customers don’t want centralized Mgmt. & others may require.