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RIMS Overview
RIM - Monitoring Services

Monitoring of mission critical IT infrastructure represents a major issue for organizations and is especially very critical for companies that operate across a number of different offices and have a heterogeneous IT landscape.

RIM - Management Services

IT teams within enterprises are constantly facing an uphill battle with changing technologies, skill upgrades, key resource retention, across the world. While newer technologies are coming in,causing enterprise-wide implementations,older mission critical technologies still need to be supported regularly.

RIM - Service Desk Services

Accel’s RIMS – Servicedesk services provide technical support to any employee of an enterprise and can work as an extension of the enterprises’ internal service desk. Accel’s RIMS- Servicedesk services given IT departments the freedom to focus on their core work, while letting Accel’s managed all service requests.

RIM - Service Offerings

Accel’s Managed Services Operations Center (MSOC) is a central command center, bringing together people, processes, infrastructure and tools to ensure service delivery & excellence for all services provided by the Managed Services Group.The MSOC is a certified ISO 270001 (Information Security) & ISO 200000 (IT Service Management ); a highly secured facility to manage data security and other aspects of services delivered.