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Home Managed Services Datacenter Services Managed Hosting Services
Managed Hosting – Dedicated & Shared

Overview

Accel's Managed Hosting Services includes setting up dedicated or shared managed servers with 24/7 monitoring and management to ensure predictable performance and end-user availability of the application hosted on this infrastructure.

Accel's Managed Hosting services includes the entire gamut of services including - Server infrastructure, Collocation services and 24/7 monitoring and management of OS/DB/Application, etc… - on a 'managed services model' which means client does not have to incur large capital expenditure with respect to purchase of hardware or software. Accel will provide all of the same on an OPEX model for the customer.

The customer is free of the challenging task of managing availability and end-user experience, while focusing on core IT strategy and tactics for the organization.

Accel's completed managed setup, includes server hardware, software licenses, bandwidth, collocation and 24/7 administration and management, with trouble-ticketing.

Service highlights

Some of the key services that are provided as part of collocation services are:

IT infrastructure on a OPEX model

  • Dedicated servers - from any principal including, but not limited to - HP/IBM/DELL/SUN/FUJITSU
  • Multiple flavors including - Windows/Linux – RHEL, SUSE, CENT OS, etc… - for dedicated and shared infrastructure
  • Installation and commissioning included
  • High-availability setup - Optional
  • Firewall and other network elements included

Collocation in Tier III or Tier IV datacenters

  • Rackspace with redundant power supply @ Rack Level
  • Optional power @ device level (additionally)
  • Redundant HVAC systems

Tier 1 Telecom connectivity

  • MPLS VPN availability from multiple operators terminating at DC
  • Internet leased line with redundancy and elastic capacity

Services

  • Re-Installation & configuration of OS/ DB
  • Monitoring of application processes & performance
  • Periodic backup of your application & data
  • Restoration as and when required
  • 24/7 security monitoring
  • Capacity management & load balancing

Service Details - Dedicated

Managed Collocation Services – Service Matrix

S.No Solution Components Basic Host Value Host Premium Host
1 Server Configuration - IBM/HP/DELL 1CPU - Xeon Quad Core / 4 GB Memory / 100 GB SAS, RPS at Rack level 1CPU - Quad Core / 8 GB Memory / 2 X 200 GB SATA,RPS at Rack level 2 CPU - Dual Quad Core / 16 GB Memory/ 2 x 300 GB SAS HDD,Raid Integrated,RPS at Rack level
2 24 x 7 x 365 - Help Desk Support , trouble ticket system , incident response Email Email/ Phone Email/ Phone
3 Bandwidth Allocation (in GB/Month) 50 100 150
4 24/7 Server Monitoring (CPU, Memory,Disk,Network) , Availability Monitoring (ICMP Ping), Port Monitoring(HTTP, SSH, FTP, SMTP) , Alerts on threshold violation through email Yes Yes Yes
5 Root Access Yes Yes Yes
6 OS Security Patch Updates, Disk Space Management ,OS Hardening Yes Yes Yes
7 Tools and Technology * - OS, DB, Platfrom, etc… Linux / Windows Linux / Windows Linux / Windows
8 IP Addresses 1 2 4
9 Network Security (shared firewall) Included Included Included
10 Service Level Agreement ( SLA) - Server Uptime 99.90% 99.90% 99.90%

Exclusions:

  • Control Panels are billed extra, based on requests
  • Application Software will be out of scope for management, unless and otherwise explicitly agreed upon in a separate agreement
  • Setup of any other software, other than that mentioned in the plan would be billed extra
  • Bandwidth will be tracked and extra bandwidth consumed will be billed on a Monthly basis
  • Remote Management Services (L2/L3 ) will be extra which will include - service requests ( other than incident and problem management)
  • Default backup services would include 24 Hours RPO and 8 Hours RTO. Other backup services would be charged extra
  • All other items that would be request extra would be billed extra including - new server OS instances, DB instances, middleware instances
  • No redundancy of server is included. Redundancy would incur extra charges
  • Power consumption will be tracked and extra power consumed will be billed @ actual
  • Virtualized environments will not be part of this scope. That will be part of a separate service catalog
  • High-availability setup is not part of regular service catalog, but can be provided as an add-on service

Service Details - Shared

Managed Shared Servers

S.No Solution Components Basic Host Value Host
1 Commited shared web space, in multiples of 5 GB 5 GB ( and in Multiples of 5) 5 GB ( and in Multiples of 5)
2 24 x 7 x 365 - Help Desk Support , trouble ticket system , incident response Email Email
3 Bandwidth Allocation (in MB/Month) 100 100
4 24/7 Server Monitoring (CPU, Memory,Disk,Network) , Availability Monitoring (ICMP Ping), Port Monitoring(HTTP, SSH, FTP, SMTP) , Alerts on threshold violation through email Yes Yes
5 OS Security Patch Updates, Disk Space Management ,OS Hardening Yes Yes
6 Root Access No No
7 Tools and Technology ASP/ASP.NET, Web Server - IIS, Database MS SQL Server - 2005 PHP, PHPMyAdmin, Web Server - Apache, Database MySQL
8 IP Addresses One One
9 Network Security (shared firewall) Included Included
10 Service Level Agreement ( SLA) - Server Uptime 99.90% 99.90%

Exclusions:

  • No root access will be made available. For root access customer needs to select either VPS or Dedicated Server options
  • Control Panels are billed extra
  • Application Software will be out of scope for management, unless and otherwise explicitly agreed upon in a separate agreement
  • Setup of any other software, other than that mentioned in the plan would be billed extra
  • Bandwidth will be tracked and extra bandwidth consumed will be billed on a Monthly basis
  • Remote Management Services (L2/L3 ) will be extra which will include - service requests ( other than incident and problem management)
  • Default backup services would include 48 Hours RPO and 24 Hours RTO. Other backup services would be charged extra
  • All other items that would be request extra would be billed extra including - new server OS instances, DB instances, middleware instances
  • No redundancy of server is included. Redundancy would incur extra charges