Overview
Accel's Managed Collocation Services is created to ensure that a customer's existing IT infrastructure can be made available on a 24/7 basis, without the extra investment in physical infrastructure, including HVAC system, power redundancy, etc… or people (for running 3 shifts).
Accel's Managed Collocation Services are delivered from Accel’s Managed Services Operations Center – a global command center for monitoring and managing application, infrastructure uptime and availability.
Managed collocation services ensures that application uptime of greater than 99.90 % can be achieved by handling common issues that plague on-premise IT setups, including power outages, HW break-fix, user errors (incorrect machine shut down, etc…) and key man power availability.
Accel’s Collocation services, also incorporates a high-degree of preventive maintenance activities, that include threshold alerts apart from manual 24/7 administration activities.
Some of the key services that are provided as part of collocation services are:
Collocation in Tier III or Tier IV datacenters
- Rackspace with redundant power supply @ Rack Level
- Optional power @ device level (additionally)
- Redundant HVAC systems
Tier 1 Telecom connectivity
- MPLS VPN availability from multiple operators terminating at DC
- Internet leased line with redundancy and elastic capacity
Services
- Re-Installation & configuration of OS/ DB
- Monitoring of application processes & performance
- Periodic backup of your application & data
- Restoration as and when required
- 24/7 security monitoring
- Capacity management & load balancing
Managed Collocation Services – Service Matrix
| S.No | Solution Components | U Based | Rack Based |
| 1 |
Collocation Services - Power, Space, HVAC, etc… @ Tier III or Tier IV data center |
230V Power sockets/ U, RPS at Rack level, redundant HVAC systems |
RPS @ Rack level 3 KVA, with redunant HVAC systems |
| 2 |
24 x 7 x 365 - Help Desk Support , trouble ticket system , incident response |
Yes - Email |
Yes - Email & Phone |
| 3 |
24/7 Server Monitoring (CPU, Memory,Disk,Network) , Availability Monitoring (ICMP Ping), Port Monitoring(HTTP, SSH, FTP, SMTP) , Alerts on threshold violation through email |
Yes - Automated |
Yes - Automated |
| 4 |
Network Security (shared firewall) |
Yes |
Yes |
| 5 |
Service Level Agreement ( SLA) - Server Uptime |
99.50% |
99.50% |
| 6 |
Backup services ( upto 10 GB) |
Monthly |
Monthly |
| 7 |
Network Connectivity - MPLS, Internet leased line, Data transfer based |
Data transfer / Internet leased line |
MPLS VPN/ MPLS LL / Internet Leased Line |
| 8 |
Internet Bandwidth (in GB/Month) |
10/ U or 512 KBPS (capped BW) |
300/ Half Rack or 1 MBPS (capped) |
| 9 |
MPLS LL (within City limits) |
Minimum 1 MBPS |
Minimum 1 MBPS |
| 10 |
MPLS VPN |
Minimum 1 MBPS |
Minimum 1 MBPS |
Exclusions
- Application Software will be out of scope for management, unless and otherwise explicitly agreed upon in a separate agreement
- Setup of any other software, other than that mentioned in the plan would be billed extra
- Bandwidth will be tracked and extra bandwidth consumed will be billed on a Monthly basis
- Remote Management Services (L2/L3 ) will be extra which will include - service requests ( other than incident and problem management)
- Default backup services would include 24 Hours RPO and 8 Hours RTO. Other backup services would be charged extra
- Any other software, other than that mentioned in this service catalog will be billed extra
- All other items that would be request extra would be billed extra including - new server OS instances, DB instances, middleware instances
- No redundancy of server is included. Redundancy would incur extra charges
- Power consumption will be tracked and extra power consumed will be billed @ actual
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Managed Services