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Private Cloud- Dedicated

Overview

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Features

Service Components of Private Clouds on Dedicated Infrastructure

  • Dedicated infrastructure
  • Virtualization software - Ability to provision / de-provision servers, as required or increase capacity as needed
  • Various Flavors - Oracle, Windows, Linux(oss), SUN
  • Storage infrastructure
  • Completed Managed - 24/7 Monitoring and Management for all instances of server, VMs, storage, database, etc…
  • Long term predictable cost - month on month, year on year
  • Elastic scalability
  • No CAPEX
  • Bandwidth - Extra

Service Details - Private Cloud

Managed Services - Private Cloud - Dedicated Infrastructure

S.No Solution Components Basic Value Premium
A Infrastructure
1 Server 12 GB RAM - Quad Core x 1, 2x 146 GB HDD, SAS, RAID 1 24 GB RAM - Quad Core x 1, 2x 300 GB HDD, SATA, RAID 1 32 GB RAM - - Quad Core x 2, 4 x 300 GB HDD, SATA, RAID 1
2 Storage Shared - 1 TB Shared - 2 TB Shared - 5 TB
3 Firewall Shared Shared Dedicated
4 IP Addresses 1 2 4
B Infrastructure Hosting Services
1 Collocation - with RPS @ Racklevel, HVAC systems, etc… 2 2 2
2 Connectivity @ DC - internet, MPLS, etc.
2.1 Internet bandwidth - In GB/Month Yes - 50 GB Yes - 100 GB Yes - 200 GB
2.2 MPLS VPN Optional Optional Optional
2.3 Leased Line Optional Optional Optional
C Software
1 OS Linux /Windows Linux /Windows Linux /Windows
2 DB MySQL / MS SQL MySQL / MS SQL MySQL / MS SQL
3 Middleware Apache/Tomcat/IIS Apache/Tomcat/IIS Apache/Tomcat/IIS
4 Virtualization VM Ware/ Hyper V VM Ware/ Hyper V VM Ware/ Hyper V
D Managed Services
1 Monitoring and administration - VM Ware, OS, Middleware, DB instances up to single instance each 24x7 24x7 24x7
2 24 x 7 Helpdesk support - with incident and problem management included and threshold alert violation Email / Phone Email / Phone Email / Phone

Exclusions:

  • Control Panels are billed extra, based on requests
  • Root access is included as part of VPS services
  • Application Software will be out of scope for management, unless and otherwise explicitly agreed upon in a separate agreement
  • Setup of any other software, other than that mentioned in the plan would be billed extra
  • Bandwidth will be tracked and extra bandwidth consumed will be billed on a Monthly basis
  • Remote Management Services (L2/L3 ) will be extra which will include - service requests ( other than incident and problem management)
  • Default backup services would include 12 Hours RPO and 4 Hours RTO. Other backup services would be charged extra
  • Remote monitoring and management services will include only a single server OS instance, single VM instance and a single database instance. All extra server, database and VM instance will be billed extra.
  • No redundancy of server is included. Redundancy would incur extra charges
  • High-availability setup is not part of regular service catalog, but can be provided as an add-on service

Highlights

  • Ability to provision servers as and when needed for a temporary basis
  • Ability to add RAM for intensive processes
  • Ability to scale as and when required
  • Ability to track infrastructure usage and optimize management based on the same
  • Ability to view usage reports
  • Hardware upgrades included