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Managed Services Group

Managed Services Group - Overview

Today's enterprises are heavily dependent on IT (both application, platform and hardware infrastructure) for smooth running of their businesses. Enterprise routinely maintain and manage many critical applications such as Website and web-based applications, ERP packages, HR applications, Messaging platforms, Development platforms, to name just a few. All these applications require the correct hardware and system software platforms to run and network infrastructure, in order to be delivered to the customer's users - internal and external - to use.

Any disruptions to delivery of these services, either as a result of the hardware failing or the application crashing, virus attacks or network unavailability, can and do cause major losses, both in terms of productivity and revenue. Accel's Managed Services Group (MSG) has a various solutions and services to ensure that IT infrastructure - be it application, platform or network - is always available, always on. To this end, Accel has invested heavily in people, processes, technologies and facilities, in order provide world-class infrastructure on a completely hosted model, backed up with maximum uptime (more than 99.90%).

Accel’s Managed Services Operations Center (MSOC) is a central command center, bringing together people, processes, infrastructure and tools to ensure service delivery & excellence for all services provided by the Managed Services Group. The MSOC is certified at ISO 270001 and is a highly secure facility to manage data security and other aspects of services delivered from the MSOC.

Additionally, Accel's MSOC includes world-class, international standards based physical infrastructure with redundant HVAC and advanced fire protection systems. Apart from this Accel has also invested heavily in procuring industry standards based IT infrastructure including servers, firewalls, and end computing devices, advanced monitoring & management tools with redundant bandwidth to monitor and manage the customer's IT landscape.

Given below are some of the managed hosting services provided by Accel Frontline’s Managed Services Group:

Datacenter Services

  • Managed Collocation Services
  • Managed Hosting – Dedicated Server & Shared Server (linux and windows)
  • Shared Hosting Services – Mail services, web portal hosting

Accel Cloudline Services

  • IaaS (Public) Cloud
    Private Cloud - Dedicated
    Private Cloud - Shared
    Public Cloud - VPS
    Storage as a Services - StraaS
  • PaaS (Public) Cloud - Mailing (Zimbra Based)
    Public Cloud - Zimbra
    Public Cloud - OSS
    Private Cloud - Zimbra/OSS
  • SaaS (Public) Cloud - Mailing (OSS Based)
    HR SaaS
    Corporate Intranet SaaS

Remote Management Services

  • Remote monitoring & administration
  • Remote Management
  • Technical helpdesk

Specialized Services

  • DR/BCP Services
  • HA/ ERP Hosting
  • Web Design & Development – CMS